AI Customer Service
Let AI handle product questions, service inquiries, booking requests, order questions and common FAQs first, so customers wait less and human agents can focus on conversations that need judgment and care.
VIVIDRAY.AI PRODUCT PLATFORM
One product platform for AI customer service, CRM and ERP workflows
Start with AI customer service, then activate CRM customer management, ERP operations data and automated follow-ups as connected product capabilities on the VividRay.AI platform.
LINE Official Account AI Support
Turn LINE into a real-time service entry point. When customers send a message, AI can answer from approved brand knowledge first and hand off to a person when the issue needs human support.
AI Customer Service & CRM Integration
Organize customer profiles, purchase records, bookings and tags, then use automated reminders for repurchase, appointments, birthdays, satisfaction checks and at-risk customers.
AI Assistant & ERP Integration
Connect products, orders, inventory, customer data and internal workflows so AI replies stay aligned with real operations and teams spend less time checking across systems.
Business Process Automation
Move data preparation, notifications, approvals, task routing and report drafts into assisted workflows, so the team can spend more time on customer relationships, sales and decisions.
Platform Configuration and Governance
Configure reply rules, brand tone, service flows, permissions, team roles and launch controls so AI remains manageable as usage expands across the business.
FAQ
Frequently asked questions
Can AI support connect to a LINE Official Account?
Yes. We help connect the LINE Official Account to the AI support system so customers can ask questions in LINE, receive AI-assisted replies first, and move to human support when needed.
Can AI support use our website content?
Yes. After domain verification, website pages, product information, service descriptions and FAQs can be imported. Documents can also be uploaded as knowledge sources.
How do CRM and AI support work together?
AI support can work with customer profiles, purchase records, booking schedules and customer tags to support repurchase reminders, appointment reminders, birthday messages, satisfaction checks and customer reactivation.
How long does ERP integration take?
We first review product, order, inventory and customer data flows, then define a first integration scope around the highest-value and most frequently checked processes.
Are LINE Official Account fees included?
No. LINE Official Account subscription and message fees are paid by the customer directly to LINE. VividRay.AI plans include AI replies, knowledge storage, the management dashboard and enabled platform capabilities.
Do you support private or high-security deployment?
Enterprise projects can evaluate private deployment, local databases, local models, closed environments, SSO, permission layers, audit logs and data retention policies.