AI Customer Service
Answer customer questions across the website, LINE, Facebook and Instagram from an approved business knowledge base, with conversation records and human handoff support.
Products
Product modules from AI customer service to CRM and ERP integration
VividRay.AI uses a modular approach: start with AI customer service and knowledge base, then expand into CRM, LINE service settings, human handoff, ERP integration and platform governance.
RAG Knowledge Base and Document Upload
Turn PDFs, Word files, text files, FAQs and product documents into searchable AI knowledge sources with processing status, storage and usage management.
Website Content Import
Import website pages or sitemap content after domain verification, so existing website information can become reliable knowledge for AI customer service.
LINE Official Account Support
Connect LINE customer conversations with AI reply rules so customers can get help inside the channel they already use every day.
CRM Customer Management
Organize customer profiles, purchase history, booking schedules, segments and automated reminders for repurchase, birthdays, satisfaction checks and reactivation.
ERP and Internal System Integration
Plan synchronization for products, orders, inventory, customer data and internal systems so AI support and operations data can work together.
Human Handoff
Set handoff conditions, trigger keywords and no-answer thresholds so important conversations can be picked up by a human support agent at the right moment.
Permissions, Audit and Usage Management
Support plan usage, knowledge base capacity, role permissions, operation logs and export workflows for governance and cost control.