AI Customer Service / CRM / ERP
AI customer service, CRM and ERP service plans
Choose the right starting point from website and LINE support to CRM reminders, guided selling, and ERP integration.
Starter
Launch Plan For small businesses, clinics, studios, and personal brands starting with AI customer service.
Annual plan NT$2,980 / month Monthly NT$3,680 / month
Annual plan includes setup fee waiver Cloud SaaS
- AI customer service and FAQ auto replies
- 1,000 AI replies per month and 1 GB knowledge base storage
- LINE Official Account or website chat widget
- One-click website content import to build your AI knowledge base
- PDF, Word, TXT, CSV, and Markdown document uploads
- Automatic handoff to a human on low AI confidence
- Multi-user collaboration and dashboard conversation history
- 14-day Starter free trial
Start free trial
Growth
Growth Plan For growing companies with repeat customers that need CRM customer management.
Annual plan NT$5,980 / month Monthly NT$7,380 / month
Annual plan includes setup fee waiver Cloud SaaS
- 5,000 AI replies per month and 5 GB knowledge base storage
- CRM customer profiles, purchase history, and booking schedules
- Up to 3 channels: LINE, website widget, Facebook, and Instagram
- AI-drafted guided selling, repurchase reminders, and appointment reminders
- Automatic customer segmentation with AI-assisted campaign copy and sending
- Facebook / Instagram post-comment tracking and auto replies
- Birthday messages, satisfaction surveys, and customer care
- Everything in Starter
- Multilingual customer service replies
Choose plan
Pro
Professional Plan For businesses with higher support volume that need an AI assistant for customer management and service decisions.
Annual plan NT$9,880 / month Monthly NT$12,800 / month
Annual plan includes setup fee waiver Cloud SaaS
- 20,000 AI replies per month and 20 GB knowledge base storage
- Up to 5 customer service channels
- AI assistant
- Assisted lookup of CRM, support records, knowledge base, and usage
- Conversation summaries, follow-up customers, and opportunity organization
- VIP, churn-risk, and customer-interaction insight lookup
- Higher AI-draft quota for repurchase, appointment, care, and segmented broadcasts
- Everything in Growth
- Priority support
Book Pro assessment
Enterprise
Custom Enterprise Plan For teams that need ERP integration, custom AI implementation, or private deployment.
Annual plan Contact us Monthly Contact us
Implementation and annual maintenance quoted by scope Cloud + local hybrid architecture
- ERP and business management system integration
- Purchasing, sales, inventory, and product management workflows
- Custom AI implementation and API system integration
- Private deployment and air-gapped environment support
- On-premise knowledge base setup and custom services
- Local model options and data-transfer controls
- SSO, permission layers, audit logs, and data retention policies
- Custom SLA and dedicated technical consultant
- AI reply, knowledge-base quota, and system scope tailored by requirements
Book Enterprise assessment 01 Turn website and documents into a knowledge base Start from existing website pages, PDFs, Word files, and FAQs without rewriting all content.
02 Launch LINE and website support first Starter helps reduce repetitive support work from the channels customers already use.
03 Upgrade into CRM automation over time Growth adds repurchase reminders, appointment reminders, at-risk customer care, and guided recommendations.
04 Extend into AI assistance and custom integration Pro adds the dashboard AI assistant; Enterprise handles ERP, private deployment, and deep custom integration.
Use Cases
AI customer service and CRM scenarios for growing businesses
Choose a starting point by industry, then expand from support automation into reminders, guided selling, and ERP integration.
Beauty clinics / medical aesthetics Growth / Pro Appointment reminders, package tracking, repurchase follow-ups
Gyms / yoga studios Growth Class booking, plan-expiry reminders, satisfaction surveys
Pet shops / pet products Growth / Pro Food repurchase reminders, grooming appointments, product guidance
Health products / e-commerce Growth / Pro Repurchase reminders, guided selling, support summaries and follow-up lists
Restaurants / cafes Starter / Growth Website Q&A, booking reminders, campaign notifications
Dental clinics / clinics Growth Follow-up reminders, booking management, waitlist notifications
Chain brands Pro / Enterprise Multi-channel support, dashboard AI assistant, custom integration
Manufacturing / wholesale Enterprise ERP / inventory integration, B2B support, private deployment assessment
FAQ
Common questions about AI customer service and CRM plans
Are LINE message fees included?
No. LINE Official Account subscription and message fees are paid by the customer directly to LINE. VividRay.AI plan fees cover AI processing and platform services.
How are AI customer service replies counted?
Each AI automatic reply counts as one reply. Website import, CRM data lookup, and dashboard operations are not counted as replies.
Do we need to prepare the knowledge base ourselves?
Not always. After domain verification, you can import a single URL or sitemap content, and upload product catalogs, FAQs, and service documents.
Which plan includes ERP / business management system integration?
ERP, business management systems, purchasing, sales, inventory, product management, API integrations, or internal-system integration belongs to Enterprise / custom projects. Pro focuses on higher usage, CRM, and the dashboard AI assistant.
How is data security handled?
Starter, Growth, and Pro use cloud deployment and data encryption. Enterprise can evaluate private cloud, local deployment, or local model options.