AI Customer Service / CRM / ERP
AI customer service, CRM and ERP plans
Choose the right starting point, from website and social customer service to CRM follow-ups, targeted campaigns and ERP integration.
AI Customer Service
For small businesses, clinics, studios and personal brands starting with AI customer service
Cloud SaaS
- A dedicated AI knowledge base grounded in your website and documents
- One-click import for website pages, FAQs and service documents
- AI customer service and automated FAQ replies
- Multilingual customer service replies
- Up to 3 channels: LINE, website widget, Facebook, and Instagram
- Facebook and Instagram DM and post comment auto-replies
- Automatic human handoff when AI confidence is low
- Multi-user collaboration and conversation history
- 14-day Starter free trial
Start a 14-day free trial Up to NT$100,000 government TCloud subsidy AI Customer Service & CRM Integration
For teams that run on repeat customers, bookings and follow-ups
Cloud SaaS
- Clinics: pre-visit reminders, treatment package tracking, post-visit surveys
- Beauty: rescheduling, class pass tracking, win-back for lapsed customers
- Retail & e-commerce: customer tiers, repurchase reminders, targeted campaigns
- Hospitality: booking records, birthday messages and win-back for regulars
- Education: tag prospective students, class reminders sent to parents on LINE
- Fitness: memberships and session packs, flag lapsed members by last purchase date and win them back
- Reminders and campaigns are drafted by AI and sent after your review
- Everything in Starter
See industry use cases → Subscribe now Up to NT$100,000 government TCloud subsidy AI Assistant & ERP Integration
For teams extending the VividRay.AI platform with ERP connectivity, private deployment or advanced controls
Cloud + on-premises hybrid architecture
- Enterprise AI assistant
- ERP and business management system integration
- Purchasing, sales, inventory and product workflow integration
- Configurable AI agents and API connectivity
- Private deployment and closed-network environment support
- On-premises knowledge base implementation and customization
- Local model options and outbound data controls
- SSO, layered permissions, audit logs and retention policies
- Custom SLA and enterprise technical support
- AI reply volume, knowledge storage and system scope planned to fit
Request Enterprise access PRODUCT COMPARISON
Product specification comparison
Usage is measured by monthly AI replies, knowledge storage and enabled customer service channels.
FAQ
Common questions about AI customer service, CRM and ERP
AI Customer Service
Can AI customer service fully replace people?
AI is best suited to repetitive, standardized questions. Emotional support, exceptions and complex decisions should still be handled by people. VividRay is designed for AI-human collaboration, not complete replacement.
How do you reduce inaccurate AI answers?
Answer quality depends on complete, current company knowledge. The system can restrict what AI may answer and automatically hand off low-confidence conversations to a person.
Can we connect LINE, our website, Facebook and Instagram?
Yes. Existing customer service channels can be connected by plan so teams can manage messages and retain conversation history in one place. Availability still depends on each platform's authorization and API policies.
AI Customer Service & CRM Integration
Which companies benefit from CRM?
Any team that needs to keep track of customers, appointments, purchases or service history can benefit. Common examples include clinics, wellness, fitness, retail, e-commerce, education and membership businesses.
How is CRM different from Excel or a LINE friend list?
Excel organizes data and LINE helps contact customers. CRM connects identity, interactions, purchases, appointments and follow-up tasks so the team knows who needs attention next.
Can we import our existing customer data?
Yes. We first review fields and data quality, then import customer profiles, tags and related records in the supported format. A small test import is recommended before a full migration.
AI Assistant & ERP Integration
Do we have to replace our current ERP?
Not necessarily. VividRay can assess keeping the current ERP and connect AI or other workflows through APIs, data exchange or middleware. The decision depends on system capability and integration cost.
Which ERP, MES, WMS or commerce systems can be connected?
Systems with suitable APIs, database interfaces or export formats can usually be assessed. We confirm documentation, permissions, data formats and update frequency before implementation.
Do you support private or high-security deployments?
Enterprise projects can assess private deployment, on-premises databases, local models, closed networks, SSO, permission layers, audit logs and retention policies.